Dubai Police Responds to Over 2.1 Million Calls within 10 Seconds in Q2 2023

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1 year ago

Dubai, UAE: The Dubai Police, led by His Excellency Lieutenant General Abdullah Khalifa Al Marri, held a performance review meeting of the General Department of Operations during the second quarter of this year. 

The meeting addressed various topics on the agenda, including a review of the outcomes of the previous evaluation meeting and the latest developments. 

H.E. Lieutenant General Abdullah Khalifa Al Marri was briefed on the statistics of the emergency hotline (999) for Q2 this year and compared them to the same period in the previous year.

The Command and Control Centre received 2,189,646 calls in Q2 of this year, with 2,143,796 calls being answered within 10 seconds, an impressive response rate of 97.91%. This represents a marked increase from last year’s Q2, which saw 1,780,562 calls with a response rate of 99.8%.

Lt. Gen. Al Marri also examined statistics on the average arrival time of security patrols to extreme emergencies in Q2, which stood at two minutes and 53 seconds.

Senior officers in attendance included Major General Saeed Hamad bin Suleiman, Acting Assistant Commander-in-Chief for Operations Affairs, and Brigadier Sheikh Mohammed Abdullah Al Mualla, Director of the General Department for Excellence and Pioneering.

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