News DeskDubai, UAE – In an exciting announcement during the GITEX Global 2023 event at the Dubai World Trade Centre, the Ministry of Climate Change and Environment (MOCCAE) unveiled its ambitious plan to upgrade digital services for 103 of its offerings, with the goal of reducing the average service delivery time to an astonishing four minutes. This initiative is a testament to MOCCAE’s commitment to fostering flexibility, elevating customer experience, and boosting overall satisfaction.
H.E. Mohammad Saeed Al Nuaimi, Acting Under-Secretary of the Ministry of Climate Change and the Environment, stated, “The Ministry is keen to upgrade its digital services to provide the best experience to customers, thereby saving them more time and effort in conducting all their transactions. Reaching an average of four minutes for service delivery and delivering 30% of those services within two minutes reflects MOCCAE’s significant progress in leveraging global digital and technological best practices.”
He further emphasized, “This achievement contributes to improving the quality of life in the UAE. We are keen to make all transactions and services easier and more flexible by utilizing the advanced digital infrastructure in the UAE.”
This groundbreaking endeavor by MOCCAE will significantly enhance the customer experience by simplifying transactions and speeding up service delivery. A key feature of the initiative is the introduction of a streamlined advanced API that enables customers to complete their orders within an average of just four minutes. Customers will also benefit from a real-time interactive dashboard that provides application data, proactive license renewal reminders, and accessible features like adding or canceling activities.
Furthermore, MOCCAE prioritizes the security and privacy of customers’ data throughout the application process, ensuring that all information is handled confidentially and protected with robust security measures.
In addition to streamlining its services, MOCCAE has also expanded payment options by introducing new channels, including popular digital payment methods like APPLE PAY, SAMSUNG PAY, and GOOGLE PAY. These multi-channel payment experiences leverage the latest technologies to offer convenience and choice to users.
Dr. Amna Al Hosani, IT Director at MOCCAE, emphasized that this initiative aligns with the evolving expectations of customers, stating, “The rapid development of digital technologies and changing customer expectations creates a challenge for us to manage customers’ expectations effectively. The Ministry follows the Customer Experience (CX) application approach and continuously re-engineers digital services to meet customers’ needs and expectations.”
This comprehensive re-engineering of digital services is designed to optimize processes, enhance customer experience, improve efficiency, reduce costs, and ensure competitiveness in the digital age. The ultimate aim is to provide citizens with a higher quality of life, greater well-being, and happiness, all while bolstering customer satisfaction.
MOCCAE’s commitment to leveraging global best practices in the digital realm underscores its dedication to advancing the UAE’s digital infrastructure and enhancing the lives of its citizens through innovation and efficiency.
