News DeskDubai, UAE – Dubai Police recently honoured the most outstanding call handlers at the Command and Control Centre and the top patrol officers from various police stations across the city for the second quarter of this year. The recognition ceremony celebrated their dedication and efforts in improving public safety and their prompt responses to incidents across Dubai.
The ceremony was attended by notable dignitaries including His Excellency Expert Major General Khalil Ibrahim Al Mansouri, Assistant Commandant for Criminal Investigation Affairs; His Excellency Major General Abdullah Ali Al Ghaithi, Assistant Commandant for Operations Affairs; Brigadier Sheikh Muhammad Abdullah Al Mualla, Director of the General Department of Excellence and Pioneering; Brigadier Turki bin Faris, Acting Director of the General Department of Operations; Colonel Ahmad Al Muhairi, Head of the Control Section; and several other officers.
Maj. Gen. Al Mansouri praised the critical role that call handlers fulfill at the Command and Control Centre of the General Department of Operations. He highlighted their pivotal role in providing essential services, saving lives, and assisting the public. He emphasized the importance of handling emergency calls on the 999 hotline, noting that any delay in dispatching a police patrol can worsen an injured person’s condition or even lead to a fatality. “This role requires considerable tact, patience, and proficiency in managing calls from citizens reporting emergencies,” he added.
Maj. Gen. Al Mansouri also commended the role of patrol officers in quickly responding to various incidents. He stressed that their actions are crucial in achieving Dubai Police’s strategic goals, enhancing security and safety, and improving public satisfaction with the services provided. He encouraged the honorees to maintain their outstanding service and wished them continued success and excellence.
The honourees expressed their appreciation for the recognition, affirming that dedication and loyalty to duty are national responsibilities essential for enhancing public safety and security.
