News DeskRiyadh – King Faisal Specialist Hospital and Research Centre (KFSHRC) has been awarded the Gold Award in the Best Patient Experience category at the Saudi Customer Experience Awards 2026, in recognition of its leadership in patient experience management and its institution-wide efforts to enhance the quality of care.
The award, presented in partnership with Awards International, highlights KFSHRC’s comprehensive strategy to improve the patient journey, strengthen communication with patients and families, and deliver measurable improvements in service quality across its campuses in Riyadh, Jeddah, and Madinah.
The recognition followed a rigorous, independent, multi-stage evaluation process that included detailed written submissions and a live executive presentation before a panel of expert judges. The assessment focused on strategic clarity, governance strength, measurement systems, quality of execution, and demonstrated impact on patient experience, based on internationally recognised evaluation frameworks.
Patients at KFSHRC benefit directly from the achievement through enhanced patient- and family-centred care, clearer procedures, and smoother access to clinical and support services — resulting in higher satisfaction levels and improved overall care quality.
The Saudi Customer Experience Awards are among the Kingdom’s leading national platforms for recognising excellence in customer and patient experience. Delivered in partnership with an international organisation specialising in customer experience awards, the programme is built on rigorous standards of integrity, transparency and measurable impact.
This latest recognition reflects KFSHRC’s ongoing commitment to advancing patient experience in alignment with Saudi Arabia’s health transformation agenda and quality-of-life goals.
KFSHRC continues to strengthen its global standing, ranking first in the Middle East and Africa and 15th worldwide among the world’s top 250 academic medical centres for 2025. The hospital also holds the title of the highest-valued healthcare brand in Saudi Arabia and the region, according to Brand Finance 2024, and has been named by Newsweek among the World’s Best Hospitals 2025, World’s Best Smart Hospitals 2026, and World’s Best Specialised Hospitals 2026.
