News DeskDubai, UAE – Gupshup, a leading Conversation Cloud company and top Meta partner, has announced remarkable expansion and widespread adoption in the Gulf Cooperation Council (GCC) region.
After a year of rapid growth, the company projects to triple its revenue from the GCC countries in the current fiscal year. With a 40% year-over-year increase, Gupshup’s estimated overall revenue for fiscal year 2024 stands at a staggering USD 300 million.
The company’s expansion into the United Arab Emirates (UAE) is particularly crucial, aligning with the UAE Government’s ‘Dubai Universal Blueprint for Artificial Intelligence (AI)’ initiative. This blueprint aims to boost Dubai’s economy by AED 100 billion annually and increase productivity by 50% through advanced digital solutions.
At the first-ever ‘Gupshup Conversations Forum’ held at the JW Marriott Marquis in Dubai, Beerud Sheth, CEO of Gupshup, emphasized the value the company brings to businesses in the dynamic GCC market. He highlighted the importance of leveraging conversational cloud solutions to drive customer engagement and revenue growth.
During the forum, Gupshup introduced ‘Conversation Cloud,’ the latest addition to their service portfolio in the region. Sheth explained that this comprehensive suite of SaaS tools creates meaningful end-to-end conversations between customers and brands, increasing customer engagement and conversions.
The GCC region has emerged as Gupshup’s third-largest market, following India and Latin America. The company has established a strong presence in Dubai and has successfully expanded operations to Saudi Arabia, Bahrain, Qatar, and Kuwait. Globally, Gupshup serves over 45,000 customers, sending at least 10 billion messages per month translated into more than 100 languages.
Gupshup employs a unified API to streamline business processes across over 30 channels, including WhatsApp, Instagram, Viber, Telegram, voice, SMS, web, and app platforms. Additionally, the company has introduced ACE LLM, a domain-specific, fine-tuned large language model purpose-built for business conversations.
Leading brands in the UAE, such as Abu Dhabi Commercial Bank (ADCB), Emaar, Talabat, Bayut, Lulu Exchange, Apparel Group, Sharaf DG, and Qatar Islamic Bank, have chosen to partner with Gupshup to amplify customer engagement through groundbreaking conversational experiences.
As Gupshup continues to lead the conversation cloud market, it remains focused on revolutionizing customer communication and fostering deeper, more meaningful interactions between brands and consumers.
